RENTAL TERMS AND CONDITIONS
RENTAL TERMS AND CONDITIONS
*TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME.*
DEPOSIT : A NON-refundable 25% deposit or $500 (whichever is greater) on a credit card is required to confirm reservation dates. The BALANCE IS DUE 45 DAYS PRIOR TO ARRIVAL and is also NON-Refundable. For 3 night reservations, full payment is required at the time of booking and is NON-refundable for any reason of cancellation. For reservations with an arrival date within a 45 day arrival window, full payment is required at the time of booking and is NON-Refundable for any reason of cancellation. In lieu of a refundable security deposit we require a NON-REFUNDABLE $39.00 premium for a Damage Protection Plan covering up to $1,500.00 of accidental unintentional property damage. For our Homes the plan premium is $59.00 (non-refundable) and covers up to $3,000 of accidental unintentional damage. This Damage Protection Plan plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. By submitting payment for this plan, you authorize and request RentalGuardian Travel Insurance to pay directly Harris Hawaii Property Management any amount payable under the terms and conditions of the Damage Protection Plan. Any damages that exceed the coverage will be charged to the credit card on file.
CANCELLATIONS : Deposits and monies paid to Harris Hawaii Property Management are NON-REFUNDABLE for any reason of cancellation. Cancellations made within the final 45 days prior to arrival will forfeit the entire amount. Every effort will be made to re-book the canceled dates and re-booked dates will be credited back to guest less a $50 processing fee. We highly recommend guests purchase Travel Insurance: http://harrishirealty.rentalguardian.com/available-products.html
BOOKING FEE: A one-time $50.00 Booking Fee will be automatically charged to each reservation.
RESERVATION VERIFICATION : Guest is responsible for reviewing and verifying the emailed Reservation Folio confirmation details such as the arrival and departure dates and property name and number. Harris Hawaii is not obligated or required to locate or pay for alternate guest accommodations in the event of guest's error and failure to review Reservation Folio which may have resulted in incorrect arrival/departure dates or an incorrect property booked. In the event of guest's error, guest will be responsible for locating and arranging the alternate accommodations and paying for the cost of alternate accommodation (room rate, taxes, cleaning fees). Harris Hawaii will not be held responsible for such arrangements, nor will Harris Hawaii absorb any related fees.
RATES : Rates are subject to change without notice. Harris Hawaii Property Management reserves the right to run last minute specials from time to time. Existing customers/booked guests are not eligible for last minute specials. State of Hawaii Transient Accommodations Tax (10.25%) and General Excise Tax (4.17%) are charged on each reservation. Rates do not include cleaning fees on some properties.
CHECK IN / CHECK OUT PROCEDURE : Check in time to CONDOS is after 3pm local time. Check out time for CONDOS is 11am sharp. Check in time to the HOMES is after 4 pm local time and check-out time is at 10 am sharp. If guests are still in the property after 11 am for the Condos or 10 am for the Homes on departure day there will be a fee assessed equal to the total nightly rate plus taxes. On departure day please load and start the dishwasher, lock the doors, and if keys were provided leave them inside. There will be a $50 fee for lost keys and $50 charge for lost parking permits. Properties with a Kaba lock keyless entry will deactivate entry at 11 am on departure day. Codes and cards keys to certain properties will not be extended past the normal check out time.
GUESTS OF THE HONUA KAI RESORT: We are unable to accommodate early check ins at the Honua Kai Resort. Check in time will be 3pm. Door keys will deactivate promptly at 11am on departure day. Guests are to contact Harris Hawaii Property Management for maintenance issues and not go to the front desk at the resort.
PARKING FEES: Some of our properties require mandatory parking and/ or registration fees such as the Honua Kai Resort, Papakea, Maui Eldorado, Kaanapali Alii, and the Kaanapali Royal. These fees are not controlled by Harris Hawaii and are subject to change at any time without notice.
HOUSEKEEPING: Daily maid service is not provided. If daily maid service is desired, there is a $50 per hour charge and a set time of housekeeper entry each day. The standard cleaning fee charged on the reservation is for the “out clean” upon your departure. Basic starter supplies of bath soaps, detergent, trash bags, and paper products are provided upon guest arrival, but NOT replenished during guest stay. Guests are responsible for laundering room linens during duration of guest's stay but do not need to launder upon departure.
SMOKING: All of our properties are NON SMOKING. No smoking in the unit or on the patio/balcony. Hawaii legislature enacted State Law 295, effective November 16, 2006, prohibits smoking in all enclosed or partially enclosed areas open to the public. Violations will result in fines.
PETS: Pets are not permitted in any of our properties at any time. Service animals with proper paperwork are permitted.
CONSTRUCTION NOTICE: Most of our properties are condo complexes that require common element maintenance from time to time. The type of maintenance and maintenance schedules are out of the control of Harris Hawaii Property Management. We apologize for any inconvenience of such maintenance projects, however, guests will NOT be given any type of refund or credit.
HURRICANE OR STORM POLICY : No refunds or altered reservations will be given due to upcoming hurricane, hurricane or storms while guests are in residence or flight cancellations. We highly recommend guests purchase the RentalGuardian "Cancel for Any Reason" travel insurance.
RENTAL AGREEMENT: Harris Hawaii Realty Group represents individual condominium owners, and privately owned condominiums cannot be 100% controlled by us. Problems rarely occur, but should such a situation arise whereby the rental unit becomes unavailable, we reserve the right to substitute an alternate rental unit, up to and including the day of arrival. All reservations are subject to cancellation or change for reasons including but not limited to, mother nature, failure of guests to vacate as scheduled, sale of unit or change of management companies. Neither Manager nor the Property Owner of the unit will be responsible for any lost, stolen or damaged items. Manager will use its best efforts to ensure that all equipment within the unit is in good working order, although neither Manager nor Property Owner guarantees that any equipment will not break down during Guest's stay, and therefore such a breakdown does not constitute a breach of this Agreement or give Guest any right to any refund, nor will rental adjustments be made for any such mechanical failure. In the event of a breakdown, Manager will use its best efforts to remedy the situation as soon as possible after notification of the breakdown. Guest understands that there is no guaranty that properties adjacent to the unit will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic or other guests or neighbors, and any such disturbance shall not constitute a breach of this Agreement or give Guest the any right to any refund, rental adjustment or room move. Guest also understands that Hawaii is located in a tropical climate, and that insects, rodents and lizards flourish in this environment. Although Manager will use its best efforts to hold to a minimum your interaction with these pests during your stay, Guest understands that any contact by Guest with such a pest within or outside the unit does not constitute a breach of this Agreement or give Guest any right to any refund, rental adjustment or room move. Any issue that Guest has with the unit shall be immediately reported to Manager via the phone number listed in the rental unit’s directions and entry instructions. Guest understands that Manager and Property Owner shall have a reasonable amount of time to restore rental to acceptable conditions, and that any issues presented to Manager by Guest after check-out cannot be remedied and shall not constitute a breach of this Agreement or give the Guest any right to any refund or rental adjustment.
NON-LIABILITY AND INDEMNIFICATION OF OWNER AND AGENT
GUEST AGREES TO HOLD HARMLESS AND INDEMNIFY THE PROPERTY OWNER AND AGENT FROM ANY AND ALL COSTS, EXPENSES, LEGAL PROCEEDINGS, LEGAL FEES, SUITS, CLAIMS, OR DEMANDS, WHETHER FROM LOSS OF LIFE OR INJURY TO GUEST AND/OR INVITEES OF GUEST OR LOSS OF OR DAMAGE TO GUEST’S PERSONAL PROPERTY, UNLESS SAME WAS DUE SOLELY TO THE WILLFUL ACT OR GROSS NEGLIGENCE OF THE PROPERTY OWNER OR MANAGING AGENT. Guest is taking and accepting property in its current "as is" condition. Beach supplies are not stocked and any beach supplies found inside of the properties are used at guest's own risk and provided that guest will assume all liability associated with the use of these items. Under no circumstances shall Harris Hawaii Realty Group or Property Owner be responsible for any loss, damage, claim or injury, whether incurred directly, indirectly, consequently or otherwise in law or equity as a result of rendering of services or accommodations as described or substituted and including without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s), or change(s), in the provision of services or accommodations provided through Harris Hawaii Realty Group. Harris Hawaii Realty Group reserves the right to rescind any agreement for accommodations. Harris Hawaii Realty Group and Property Owner will not be held liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services.
DAMAGES/MISSING ITEMS: Any damages caused by a guest will be the responsibility of the guest to repair, replace, or reimburse. Missing items; towels, linens, glassware etc. will be the responsibility of the guest to replace. Excessive sand found in the property or if the property is found in total disarray with additional cleaning time required, will result in an additional cleaning fee. Guest will be charged repair costs for equipment breakdown from beach sand. In order for the Vacation Rental Damage Plan to be effective, guest must inform manager of damages prior to vacating property. If guest fails to inform manager of damages, guest is responsible for the full cost of the repair and/or replacement cost of said damages.
HOUSE RULES: This reservation is for quiet residential vacation accommodations only. Therefore, parties, receptions, luaus, events, and gatherings of any kind are strictly prohibited. No additional people beyond the maximum occupancy of the condo are allowed on the rental property at any one time. If security, police, or property manager is required to make a visit to the property for excessive noise complaints, guest will be immediately removed from the property and will forfeit all rental fees. Please review house rules listed in the guest directory binder in the property.
ARRIVAL INSTRUCTIONS : When reservation balance has been paid in full, guest will receive by email Arrival Instructions. Instructions may list a key code if applicable, or other specific arrival/check-in instructions. It is your responsibility to bring this information with you.
LOST AND FOUND ITEMS : We are not responsible for lost items or items left behind at the property. A $20.00 handling fee, plus postage, will be assessed for all lost & found items that have been recovered and returned to the guest. If items are found at the property and have not been claimed by guest within 30 days, these items will be donated to a charity.